How to Contact us

We service and repair our products in our three different locations depending on the location of the customer. Norwegian customers should contact our Norwegian service team. Customers in North America can contact the North American service desk, and customers in other  countries should contact our Polish service team. Find more information about sending your product in for service or repair further down on this page.

What should I do?


We guarantee repair of all our products produced within the last 5 years, and repair all older products as far as possible. For some standard repairs we have a fixed fee, otherwise we charge the customer for the repair by the hour and for the costs of parts needed for the repair.


All BioControl manufactured electronic products have a warranty of 18 months from manufacturing date, in respect of hidden defects and/or manufacturing or material faults. Mechanical or electro-mechanical parts carry a warranty of 12 months after their manufacturing date.

Service and Warranty Locations

Scandinavian customers should contact BioControl AS in Norway. North American customers should contact BioControl North America. Customers from other countries should contact BioControl Poland. See contact info further down on this page.

Service and Warranty Regulations

Please read our service and warranty regulations before you send your product to us for repair. Contact us if you have any questions! You can find our contact information on the “contact us” page, or send an email to info (at)

Do you have any questions?

Send an email to our Service and Warranty Team.