Service and Warranty
How to Contact us
We service and repair our products in our three different locations depending on the location of the customer. Norwegian customers should contact our Norwegian service team. Customers in North America can contact the North American service desk, and customers in other countries should contact our Polish service team. Find more information about sending your product in for service or repair further down on this page.
What should I do?
- Depending on which country you are from, find the service desk you should contact
- Read our Warranty and Return Regulations. If you have any questions, contact us.
- Download the Return of Goods (ROG) form
- Download the North American Return of Goods Form
- Fill in the Return of Goods form to your best ability
- Package your good carefully according to our Warranty and Return Regulations
- Send your good to the appropriate service location
Repair
We guarantee repair of all our products produced within the last 5 years, and repair all older products as far as possible. For some standard repairs we have a fixed fee, otherwise we charge the customer for the repair by the hour and for the costs of parts needed for the repair.
Warranty
All BioControl manufactured electronic products have a warranty of 18 months from manufacturing date, in respect of hidden defects and/or manufacturing or material faults. Mechanical or electro-mechanical parts carry a warranty of 12 months after their manufacturing date.
Service and Warranty Locations
Scandinavian customers should contact BioControl AS in Norway. North American customers should contact BioControl North America. Customers from other countries should contact BioControl Poland. See contact info further down on this page.
Service and Warranty Regulations
Please read our service and warranty regulations before you send your product to us for repair. Contact us if you have any questions! You can find our contact information on the “contact us” page, or send an email to info (at) biocontrol.no