How can I send the device for service?
Please fill in the ROG form that can be downloaded here: <link>
Include the filled form with the shipment, the shipping address is at the bottom of the form.
BioControl restricts its right to deny the repair of devices older than 5 years from production date. The warranty on repair is 6 months.
How long is the warranty?
All BioControl manufactured electronic products have a warranty of 18 months from manufacturing date, in respect of hidden defects and/or manufacturing or material faults.
Mechanical or electro-mechanical parts carry a warranty of 12 months after their manufacturing date.
Batteries carry a warranty of 6 months after the manufacturing date of the end-product in which they are integrated.
All products not manufactured by BioControl carry the warranty provided by the manufacturer.
No warranty will be given in case of:
- Water damage, unless properly used and installed according to specifications and instructions;
- Detectable improper use;
- Items repaired by unauthorized third parties;
- Not properly packed;
No warranty will be given on parts or materials, particularly mechanical parts and/or materials, which are subject to wear and tear brought about by their normal use.
How can I order this product or spare parts?
Sales of this product and spare parts are handled by our Polish office. Please send your order request to email@example.com.
Where can I find necessary software to use this product?
Software comes pre-loaded together with the device.