In this case you can set the Program Loader.exe to the “no automatic” mode. See picture below.

In this case there has been a problem  with the loading of the program from the PC to the HHR.

Turn the HHR off. Connect the HHR to the PC with the USB cable (do not connect the power cable). Make sure the HHR is turned off (black screen), if it is turned on hold the “on/off” button to turn it off. Load program to HHR again by clicking “start” on the Program Loader. Turn the HHR on while the Program Loader is “looking for device”. Make sure all kables are well connected. This should solve your problem.

  1. Symptom:
    1. The download doesn’t start.
    2. Download was ok. But nothing happens when I run ‘HHR Animalia Installer.exe’
    3. Download was ok. ‘HHR Updater’ starts when I run the downloaded ‘HHR Animali Installer.exe’, but stops half-way, or gives an error message and stops.
  2. These are symptoms caused by one of the below listed.
    Check the following possible causes/solutions:
  1. Windows 7: .NET Framework is not installed
    Not all Windows 7 versions have .NET Framework installed. Go to the official Microsoft website and download/run this
    (to do so: Google ‘.NET Framework 4.5’ and go to the first official Microsoft page. Here you can download it. Follow the instructions).
    After this, run ‘HHR Updater.exe’ again. Big chance that it now works.
  2. The Firewall or Antivirus software blocks the install program
    Switch it off for a period to allow the necessary downloads from the BioControl server to be installed
  3. The internet connection is very slow, causing a time-out that stops the download
    Go to a place with a faster internet connection